Customer Service
The people of Cessna Customer Service are proud to represent the connection between an outstanding company and the people who fly its products.
When an owner or pilot asks a question, we provide the answer. If there is a problem, we see that it's fixed. When we find opportunities for improved performance or more efficient operations, we share them.
Our goal is nothing less than the total satisfaction of the people who fly Cessna. Accomplishing that takes a fulltime commitment in several different areas of expertise. It also takes smart, talented, dedicated people. If you’re that kind of person, we encourage you to think about joining the Cessna Customer Service team.
Here, you’ll find an environment created to bring out the best in our employees – so that they, in turn, can give their best to our customers. You’ll also have the opportunity to develop an understanding of aircraft manufacturing, operation and maintenance that can expand your career opportunities. Succeed here, and Cessna Customer Service positions from San Antonio to Paris open up to you.
Join us. And feel the satisfaction that comes with helping a customer succeed.
Through direct interaction with Cessna owners, pilots, and mechanics; Customer Service Engineers provide product information, analysis, and professional advice on the entire Cessna line. Customer Service Engineers have access to an extensive technical publications library and detailed vendor documentation to help them make fast and accurate recommendations.
What it takes to succeed: Strong people skills; a fascination with how products work; the drive to find workable solutions.
Devoted exclusively to the maintenance, inspection, upgrades, and refurbishment of Citation business jets, the 10 Citation Service Centers have received Aviation’s highest honors for training and service. Accomplishing that takes the teamwork of Customer Service Representatives, A&P Mechanics, Avionics Engineers, Interior Specialists, Sales and more.
What it takes to succeed: Service orientation; customer focus; ability to work with and appreciate others; loyalty; desire for continuous improvement; questioning nature.
Utilizing engineering documentation, field input, vendor information and FAA data, the people of Cessna Technical Services collect, prepare, and distribute information and revisions affecting the technical aspects of flying a Cessna aircraft. This area also manages Cessna’s maintenance tracking service, CESCOM, to document and track the maintenance status and history of every Cessna aircraft enrolled. CESCOM provides customers the information necessary to maintain the performance, safety and value of their aircraft.
What it takes to succeed: A fascination with detail; the ability to analyze and understand data quickly and accurately; an appreciation of how even the smallest factor can have a big impact.
With staff members strategically located throughout the world, Field Service Engineers provide in-person support, including, diagnostic and AOG assistance whenever and wherever it is needed. This department is expected to grow steadily in the next several years to further increase Cessna’s global competitive edge.
What it takes to succeed: Strong problem-solving skills; mechanical aptitude; love of travel; sensitivity to and an appreciation of multiple cultures.
Cessna Maintenance Engineers continually analyze maintenance procedures to develop safe, more efficient, less costly practices. This team is dedicated to developing maintenance plans that minimize aircraft downtime for customers.
What it takes to succeed: Unending curiosity; strong, quick skills of analysis; ability to work with others to achieve a common goal.
In many ways, the task is like that of an air-traffic controller. Maintenance schedules, usage, and available inventories are monitored and sometimes moved to make certain that necessary parts are within easy reach of the entire service system. The goal is to eliminate AOG delays, lower operating costs, and increase customer satisfaction.
What it takes to succeed: Ability to concurrently monitor multiple sources of information; ability to draw quick, accurate conclusions; action oriented.
When an owner or pilot asks a question, we provide the answer. If there is a problem, we see that it's fixed. When we find opportunities for improved performance or more efficient operations, we share them.
Our goal is nothing less than the total satisfaction of the people who fly Cessna. Accomplishing that takes a fulltime commitment in several different areas of expertise. It also takes smart, talented, dedicated people. If you’re that kind of person, we encourage you to think about joining the Cessna Customer Service team.
Here, you’ll find an environment created to bring out the best in our employees – so that they, in turn, can give their best to our customers. You’ll also have the opportunity to develop an understanding of aircraft manufacturing, operation and maintenance that can expand your career opportunities. Succeed here, and Cessna Customer Service positions from San Antonio to Paris open up to you.
Join us. And feel the satisfaction that comes with helping a customer succeed.
Where do your strengths lie?
Whatever your skills, Cessna Customer Service gives you the opportunity to develop them in these career paths:Cessna Customer Service Engineering
What we do: Partner with customers, and act on their behalf.Through direct interaction with Cessna owners, pilots, and mechanics; Customer Service Engineers provide product information, analysis, and professional advice on the entire Cessna line. Customer Service Engineers have access to an extensive technical publications library and detailed vendor documentation to help them make fast and accurate recommendations.
What it takes to succeed: Strong people skills; a fascination with how products work; the drive to find workable solutions.
Cessna Citation Service Centers
What we do: Set the industry’s highest maintenance standards, and then exceed them.Devoted exclusively to the maintenance, inspection, upgrades, and refurbishment of Citation business jets, the 10 Citation Service Centers have received Aviation’s highest honors for training and service. Accomplishing that takes the teamwork of Customer Service Representatives, A&P Mechanics, Avionics Engineers, Interior Specialists, Sales and more.
What it takes to succeed: Service orientation; customer focus; ability to work with and appreciate others; loyalty; desire for continuous improvement; questioning nature.
Cessna Technical Services
What we do: Write the book on Cessna.Utilizing engineering documentation, field input, vendor information and FAA data, the people of Cessna Technical Services collect, prepare, and distribute information and revisions affecting the technical aspects of flying a Cessna aircraft. This area also manages Cessna’s maintenance tracking service, CESCOM, to document and track the maintenance status and history of every Cessna aircraft enrolled. CESCOM provides customers the information necessary to maintain the performance, safety and value of their aircraft.
What it takes to succeed: A fascination with detail; the ability to analyze and understand data quickly and accurately; an appreciation of how even the smallest factor can have a big impact.
Cessna Field Service
What we do: Support Cessna operators, on-site, around the world.With staff members strategically located throughout the world, Field Service Engineers provide in-person support, including, diagnostic and AOG assistance whenever and wherever it is needed. This department is expected to grow steadily in the next several years to further increase Cessna’s global competitive edge.
What it takes to succeed: Strong problem-solving skills; mechanical aptitude; love of travel; sensitivity to and an appreciation of multiple cultures.
Cessna Maintenance Engineering
What we do: Streamline maintenance procedures to shorten downtime and lower customer costs.Cessna Maintenance Engineers continually analyze maintenance procedures to develop safe, more efficient, less costly practices. This team is dedicated to developing maintenance plans that minimize aircraft downtime for customers.
What it takes to succeed: Unending curiosity; strong, quick skills of analysis; ability to work with others to achieve a common goal.
Cessna Aircraft Parts Distribution
What we do: Put the right part, in the right place, at the right price.In many ways, the task is like that of an air-traffic controller. Maintenance schedules, usage, and available inventories are monitored and sometimes moved to make certain that necessary parts are within easy reach of the entire service system. The goal is to eliminate AOG delays, lower operating costs, and increase customer satisfaction.
What it takes to succeed: Ability to concurrently monitor multiple sources of information; ability to draw quick, accurate conclusions; action oriented.
